Refund policy

Last updated: October 8, 2026

This policy applies to orders placed at oakmirahome.com, operated by VELMI GOODS LLC (dba Oakmira Home). Every piece is made to order with your own text, but you are still covered.

Damaged, defective, wrong text or wrong item

Email a photo and your order number to support@oakmirahome.com within 30 days of delivery. If the piece is damaged or defective, the text differs from what you entered, or you received the wrong item, we will remake it or refund you in full, including shipping — you do not need to send it back.

Personalized items and change of mind

Items made with a name, date or text you entered are made only for you and cannot be returned or refunded for a change of mind, a spelling you entered, or a wrong size you selected. Items sold without personalization may be returned unused, in original packaging, within 30 days of delivery for a refund of the item price; email us first for the return address. Return postage is paid by you and the original shipping is not refunded.

Customers in the EU and UK

The statutory 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalized. For non-personalized items you may withdraw within 14 days of delivery by emailing support@oakmirahome.com with your order number and the words "I withdraw"; we refund the item price and standard delivery within 14 days of receiving the item or proof that you sent it.

Cancellations

You can cancel or change your text free of charge until production starts, usually within 12 hours of ordering. If we cannot ship your order within the time stated at purchase, we will email you a new date and you may cancel for a full refund.

Refunds

Approved refunds go back to the original payment method within 5 business days of approval. Your bank may take a further 5–10 business days to show it.

Contact

VELMI GOODS LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States · support@oakmirahome.com · (307) 223-5678